Escalation that runs by the clock
The next-action ladder measures its X/Y/Z windows in working minutes via the resource calendar, so weekends and holidays are skipped. An hourly cron compares raw datetimes rather than trusting a date-relative stored field, and schedules an activity for level 1 (lead owner), level 2 (team leader) and level 3 (CRM manager) in turn, falling back up the chain when a level has no owner.
Honest roadmap
Escalation windows and discount limits are configurable per lead and system-wide. Where a capability is still being finalised it is marked as in progress rather than advertised as done, and metrics quoted elsewhere on the site are targets, not guarantees.
What's included
Links open the real module pages in the catalogue.